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EXCEED EXPECTATIONS - 4 Areas of Life to Go BIGGER! Get more out of life! - 037

23:46 Things You Didn't Learn in School

Peter Saddington posits that exceeding expectations is a key ingredient to a fulfilling life. He suggests adopting a mindset of consistently over-delivering, aiming to provide more value in every interaction than one receives. Saddington illustrates this concept with his experiences as a consultant, where he deliberately shared an abundance of knowledge and resources with clients. According to Saddington, exceeding expectations should be applied across multiple life areas. Specifically, he calls for excellence in the workplace, urging viewers to abandon minimum effort and strive for outstanding performance. He points to Publix and Racetrack as companies that exemplify excellent customer service. Saddington argues that working with excellence sparks curiosity in others, creating opportunities and attracting positive attention.

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Full Transcript (3873 words)

Your job as a man is to out serve the woman. Nobody complains about getting too much love and too much respect in a household. No one complains about that shit. Do the fucking dishes. Do the trash. Take out the trash. Do more. Do it. Ah. Yeah. I built many startups. Most of them are failed. So Bitcoin is exactly the place that I like to be. We're gonna end it right there. Now it might seem weird, but I actually really hesitated when it comes to this topic. Now I wrote down all these ideas. I wrote down all these ideas, but I really hesitated to press the record button. And there was a lot of reasons for that. But a couple of the reasons were is that there's just a lot of juicy stuff in here. Like juicy secrets, I guess, to success. In some ways, there's

a couple of the points that are a little bit hokey. But in reality, well, the reality is is that the reason why I hesitated to press the record button is because I realized that what I'm about to talk about is just really fucking hard. It's really hard. It's so hard. And I can tell you because, and I have no other measuring stick but myself here, guys. But I try hard on all of these. And I'll tell you, I have a great fucking life. And it's because I work hard at these, but they're fucking hard. So let's get into it. Today's topic, guys, is exceeding expectations. Yep, you heard it right. Exceeding expectations. You know, as a consultant, I'll just jump into the secret sauce of this. As a consultant, that was my secret sauce. That was the reason why I succeeded as a consultant. And

if I ever go back to consulting, I'm going to tell you right now. If you're listening out there, and you might end up being one of my clients in the future, don't care. I'm going to give you the secret to my success as a software development and organizational consultant. I give everything away. I give you my best. I'll give you everything I know. Ask any of the 16,000, maybe not all of them, but I have trained over 16,000 people in software development, specifically Scrum and Agile software development through two day, three day, four day training classes, and hand it out certificates of certified Scrum Master, certified product owner, these types of things. Now, not all of them liked me, but let's just say the majority. Let's hope, let's say the majority. Let's see, let's see, 15,000 out of the 16,000 plus people. Right, I gave

it my all. I put, I left everything on the proverbial field. I gave them more information. I gave them more help. I gave them more of my knowledge than I think anyone else in that particular setting. I gave them everything. And the reason is, is because there's no need for me to ever hold back. And maybe that's just my personality. Maybe that's just the way that I'm built. But for me, overgiving, exceeding their expectations, giving them more than they will ever need, giving them my all. I always found that to be a secret to success when it comes to consulting. They'll always want to call you back because you've given them so much. So much of what you've given them requires even more context to apply and to execute against within their companies. And I made it a goal. I made it a goal to

built. But for me, overgiving, exceeding their expectations, giving them more than they will ever need, giving them my all. I always found that to be a secret to success when it comes to consulting. They'll always want to call you back because you've given them so much. So much of what you've given them requires even more context to apply and to execute against within their companies. And I made it a goal. I made it a goal to give so much, give ridiculous amounts of value, even on our first phone calls. When CTOs or CIOs or CEOs or leaderships within companies would say, well, you know, I heard about you from one of my colleagues who went to one of your classes or who was someone that you trained, or I read your book, your first or second book. And I liked it. And we'd like to

have a conversation with you about helping us build our software faster, build our software better using Agile Scrum systems thinking and organizational design. And even in those first conversations, I would give them everything that I could possibly give them. I'd give them everything so much so that I knew that they couldn't take it all and execute against it. And that was the secret sauce. So let me repeat that to you. Make it your goal to bring more value, to bring more value to the relationship than you receive. Let me repeat that. Make it a goal, exceeding expectations. Make it a goal to bring more value to the relationship than you receive. This is why I'm a terrible friend. I'm a terrible, you don't wanna be my friend. You don't ever wanna be my friend because I am unbearable. I am an unbearable friend. I just

wanna give. And most people, they don't wanna receive. They just wanna chill the fuck out, hang out. Just not think about work, not think about life, not think about doing or being or creating or growing. Most people wanna come to their friendships, they just wanna be. You see, I'm a terrible friend because I never just wanna be. I'm actually better online because then you can turn me off. So as always writing down, yeah please, just make it a goal to bring more value to the relationship than you receive. And that is what exceeding expectations is all about. But I wrote down four things, four important things, four important places in life to exceed expectations to your benefit, to your benefit. And these come from hard work, years of work, experientially from law, from your main man, Peta today. The first place that you should exceed

expectations in life is work, period, work. Yes, no minimum requirements, it's bullshit. Stop, stop working for the minimum. Stop doing the minimum at your job. Work with excellence for fuck's sake. I hate customer service. I hate customer service with a passion. And you wanna know why I hate customer service because customer service today sucks. It sucks. Wherever I go, customer service sucks. They don't wanna be there. They don't wanna work there. They don't wanna serve you. Even though they're blessed to be in the role that they are considering the economic times and the useless degrees that are being mounted up and being collected with dust, useless degrees abound in America today. Man, just fuck, work with excellence. I can tell you companies that work with excellence that are around me, Publix. Publix where shopping is a pleasure. They do cleanliness, they do the whole shopping

They don't wanna work there. They don't wanna serve you. Even though they're blessed to be in the role that they are considering the economic times and the useless degrees that are being mounted up and being collected with dust, useless degrees abound in America today. Man, just fuck, work with excellence. I can tell you companies that work with excellence that are around me, Publix. Publix where shopping is a pleasure. They do cleanliness, they do the whole shopping experience with greatness, with excellence. Publix, I salute you. I, my first job, maybe I'm highly biased, but my first job at 15 years old in Jacksonville, fucking Florida. Southside, Bay Meadows, Publix, Google it. That's what I worked, 15 years old. My first, when I turned 15 years old, guys, my dad told me, get a job. So you know what? I rode my bike to Publix. Southside, Bay

Meadows in Jacksonville, Florida. I also applied to Windixie, which is right there too, but Publix, they do customer service right. Race track, please. Race track, excellent job. Excellent job, gas station guys. Customer service, work with excellence, work with excellence. You know what happens when you work with excellence, when you do your best? It creates inquiry. It creates people who are interested in your motivations. They are curious about why you are working with excellence. People want to know, why is this brother working so hard? Why is this sister working so hard? You know, frankly, when it comes to interviewing, this is always what I ask. I always talk about what motivates people. Why are you motivated to work with us? Why do you think our vision for our company, our vision for our product matters to you? Why do you want to couple yourself? Why do

you want to sleep in the same bed as we are? Being, being, why do you care? What motivates you? Right? If I see someone working on it, I want to understand. I had this conversation with my brother not too long ago. Because we have a company, we have a great exceptional company. It's doing exceptionally well. And we hired someone new and I was wondering why, what motivates this individual? Because he is crushing it. He's killing it. One more to help me. Help me brother. Help me understand. Why is this guy doing such a fucking excellent job? I need to know. I need to know the motivation. And once I understand, then I can use you effectively. I can mobilize you effectively. Because now I know what grinds your gears, what makes you want to win. I mean, come on, work with excellence. It facilitates advancement

in your career. That's what I'm trying to say. It facilitates advancement in your career. People like to reward bosses like to reward hard work. They like to reward people that are crushing it. They want to do that. It's natural. Trust me, I've been a quote unquote boss. I hate the term, you know, leader in a company. I've been there. I want to reward hard workers. If you're crushing it, bro, bro, tell me why. Help me help you more. How do how can I, what am I missing? Please tell me, how can I utilize you and your motivations and your natural inclinations even better for mutual benefit? It's so funny when I talk to people. Guys, I talk to people who want to crush it. They want to go out on their own. They want to become a big baller. They want to start a new

crushing it, bro, bro, tell me why. Help me help you more. How do how can I, what am I missing? Please tell me, how can I utilize you and your motivations and your natural inclinations even better for mutual benefit? It's so funny when I talk to people. Guys, I talk to people who want to crush it. They want to go out on their own. They want to become a big baller. They want to start a new business. They want to try something new. And I ask them, I say, oh, this is very, very telling guys. I ask them, how are you doing at your current job? How are you doing at your current job? Are you crushing it there? Are you number one salesperson there? Are you number one marketer there? Are you number one manager there? Oh, you're not? Well, you know what? People

only want to work with people who are crushing it. People only want to work with people who are making it big, who are working hard on their goals, on their destiny, on their design and crafted life that they want. I mean, be the best in a small pond. Prove it to me there. Then let's talk about your bigger vision. Because if you can't even do it on the, if you're not responsible on the smaller levels, brother, please ain't nobody gonna give you an opportunity when you can't even be king of a small pond. Number two, be exceed expectations in your attitude. Positive can do attitude. Please, it's, it slays me guys. When I see someone with a shitty attitude, what the fuck is wrong with you? What the fuck is wrong with you? Life is too fucking good to have a shitty attitude about where

you are, about what you're doing. You can improve that. You probably should start with your attitude, except exceed expectations in a positive can do attitude. Because what it does is it creates relationship deposits in you and others. Let's break that down. Relationship deposits in you. What does that mean? Self programming motherfucker. That's what we're talking about. Go back to my, any of my talks on programming. You have to deposit into yourself positive attitudes. You have to program yourself to think positive. You have to program yourself to vibrate at a higher level, a positive level. So you can attract higher level positive shit. And when you have a positive can do attitude, you infect others, go back to my, a talk on, giving self-esteem, gives you even more self-esteem back. You can't control jack shit in life, but you know the thing you can't control? You

can control your attitude. You can control your emotions, go back to my podcast on controlling your emotions and mastering your emotions. Haven't exceed expectations in an attitude of gratitude, of generosity, of generosity of time, and generosity of attitude. Be overly grateful. Be overly excited. Be overly involved. Be overly caring. Go overboard. What do you have to lose? You're making relationship deposits in others and you're making relationship deposits in yourself. Did you know that you can program yourself to be a better person? I've done it. You can literally program yourself to be a better fucking human being. It's completely possible. Number three, go big. Go big guys on relationships, marriage, and home life. Exceed expectations in all three. Now this is where I didn't want it to get too hokey, but I'll tell you it's fucking hard and it's worth it. The goal is in the

deposits in yourself. Did you know that you can program yourself to be a better person? I've done it. You can literally program yourself to be a better fucking human being. It's completely possible. Number three, go big. Go big guys on relationships, marriage, and home life. Exceed expectations in all three. Now this is where I didn't want it to get too hokey, but I'll tell you it's fucking hard and it's worth it. The goal is in the relationships in the home, okay? Marriage in the home. The goal is to out serve the other period, full stop. Out serve the other person. It's your opportunity to show respect to that individual. You know, I don't have these conversations that often, but I'll tell you almost 100% of that almost. 99% of the time when I have conversations with men and their failed relationships in my eyes, it's

100% their fault. It's 100% their fault, you know why? Because they don't respect their wife. They don't respect their girlfriends. And the reason they don't respect them is because they did not work hard in out serving their special other, their wife. They didn't work hard. They didn't work hard to out serve them. Why? You, if you are, I can't speak for a woman here, guys. But I'm gonna tell you from my perspective, that woman that you wooed, that woman that you spent time dating and being a good person for during the courtship period, okay, or if you're on the other side, you just wanted the pooing tang, okay fine. You just wanted the pooing tang, but you still had to be a better person than you are now to get it. You can't be going in there with all your shits hanging out on your

baggage hanging out. You had to be a better person. And so what happened? Did you get the pooing? Was it worth it? When guys tell me that their relationships fail with their wives, it's because they have not worked to help serve their wives, and thereby respect their wives. You see, their wives were built to love them and to serve them and to want to be with them and to help them become better men, like wives. That was hopefully the intention that you had going into that relationship, going to the marriage, to help them to be there for them, to out serve them for fuck's sake, that's all I have to say, your job as a man is to out serve the woman. Nobody complains about getting too much love and too much respect in the household. No one complains about that shit. Do the fucking

dishes. Do the trash, take out the trash, do more, do it. I can find you, no problem, and people are listening. I can find you friends who can completely verify that I've told them, fucking do the dishes. Fucking take out the trash. Be a better husband, be a better man. Like I've literally told my friends that. Like do it, do it. Your wife will never, girl, whoever, your husband, they'll never complain if you try to out serve them. People tell me that people sometimes qualify when they tell me about their relationship with the wives, they qualify, like Peter, I know that you don't suffer from this and then they'll go into their little issue. Why do you even qualify it? Why do you even qualify it? The reason why you qualify it is because I'm willing to do the work to love on my wife,

your husband, they'll never complain if you try to out serve them. People tell me that people sometimes qualify when they tell me about their relationship with the wives, they qualify, like Peter, I know that you don't suffer from this and then they'll go into their little issue. Why do you even qualify it? Why do you even qualify it? The reason why you qualify it is because I'm willing to do the work to love on my wife, my queen, like none other. 10 years, going on, 10 years, strong motherfuckers, we going all the way. This is my greatest, this is coming to my greatest project. I'm not a quitter, ever. I'm a finisher. We're taking it all the way and we're gonna, if we're gonna take it all the way, we're gonna make it awesome. We're gonna make this journey together the best damn time of

our lives. Why would I want it to suck? Why would I want my relationships to suck? People tell me I have a perfect relationship. I do, but they don't see as how much work we put into it. The home is a peaceful place, the home is a piece of harmony, the home is a piece of contentment, exceed expectations, and having your home be a home of peace, be a home of harmony, be a home of contentment. The world is fucked up, the world is angry, the world is messed up, the world is complicated, complex and hurting outside the walls of your home, exceed expectations to make your home a home of peace, of harmony and contentment. It's all about the others, but carve out your own spot, carve out your own spot in your own home. You need it, you need it. I got mine,

you need it. Carve out that spot, but serve, serve. Dive your own expectations so you can exceed your family's expectations. Let me say that again, die to your own expectations so you can exceed your families. You have kids? You have, do you have kids? Here's my only piece of advice. Give them what you did not. Give your kids what you did not have. Yeah, yeah, yeah, yeah, I know, I know, I've heard it. I know, I know, you had a, you had a rough upbringing. You had a poor upbringing, scrappy, food stamps. I get it, but you overcame. You created something for yourself. It is your opportunity to change your family's legacy, change your family's trajectory, poor no more, make it happen. Exceed your family's expectations. Work hard. If your man make it so, your job is to serve your family. Change your family's history.

Change your family's legacy. If you had got kids, give them everything that you did not. Which is simply this, the opportunities that you didn't have. Number four, and last but not least, exceed your own expectations for yourself. Set goals that you can't achieve in this life. Set goals that you can't, cannot achieve in this life. Think big, be big, dream big. Go back to my podcast on Think Big, dream big, be big. Do it. Do it big Lee. Go out in flames, but fucking live. Fucking live. Find it so fascinating. Find it so fascinating that no one I've never met anyone that is dreamed of a future of being alone. No one. I've never met anyone that said, you know what man, whenever I dream about the future, I dream about being alone. Never in the history I've ever had that been heard by my

Think Big, dream big, be big. Do it. Do it big Lee. Go out in flames, but fucking live. Fucking live. Find it so fascinating. Find it so fascinating that no one I've never met anyone that is dreamed of a future of being alone. No one. I've never met anyone that said, you know what man, whenever I dream about the future, I dream about being alone. Never in the history I've ever had that been heard by my ears. Maybe I haven't been talking to enough people. So relationships and being with yourself and work and attitude, pretty much what life is gonna be about. Work, attitude, relationships, home and dealing with yourself. Exceed all expectations in all of those areas. Do it big Lee. Live and I'll end with a quote from one of my favorite, favorite Greek philosophers. I wrote it down here, epic tedis, epic

tedis, who was a slave that became a stoic Greek philosopher. He said this, how long can you afford to put off who you really want to be? How long? How long can you afford to put off who you really want to be? Exceed expectations. Crush it at home. Make your family love you and respect you. And want to do life with you for the rest of their lives. Have an attitude, a gratitude. Fuck. Exceed expectations. Where do you need to exceed expectations? Exceed expectations. This is Peter with the Point Lambo. If you enjoyed this episode, feel free to hit a subscribe, share, do whatever you want. But mostly I just want you to fucking improve. Peace out guys.

About the Creator

This video is part of a library of 780+ episodes published by Peter Saddington on staas.fund. Peter is a serial entrepreneur, venture capitalist (StaaS Fund, RegD 506B), and AI practitioner who has trained 17,000+ professionals in agile and AI methodologies. He bought Bitcoin at $2.52 in 2011, built 4 autonomous AI agents (the Council of Dogelord), and operates 10+ websites with zero employees. His AI Workshop has been attended by Fortune 500 teams, and his newsletter "The Agile VC" reaches thousands of subscribers weekly. Peter holds 3 Master's degrees (Divinity, Computer Science, Computational Operations Research) from institutions including Georgia Tech.

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