Year-one warranty calls are the single most expensive line item your service department doesn't budget for — and the one customers remember at resale. HBR turns homeowner phone-tag into structured claims, gives your warranty coordinator a real inbox, and gives you the only thing that actually fixes the problem: trend data on what's failing across the cohort.
What an unstructured warranty call costs by the time it leaves the queue: two truck rolls, three calls, one resolved spreadsheet row. HBR submissions arrive pre-classified — typically resolved in one visit.
The majority of homeowner contacts in year one are normal settling mistaken for defects. Each one consumes coordinator time. HBR's classifier filters these out before they reach your queue.
The 11-month walkthrough is the single biggest spike in warranty cost. If you've never seen it coming, HBR gives you the cohort-level trend two months in advance so you can pre-position crews.
Every submission arrives pre-classified (case + severity + warranty section), with measurements, time-lapse evidence, and a drafted warranty letter. Your coordinator triages instead of investigates.
Per-claim countdown to your contractual response window. Auto-escalation when a claim breaches. Public ack-rate stays high; lawsuits stay rare.
Heatmap across every home you've closed — by subdivision, framer, sheetrock supplier, drywall crew. "Drywall complaints rising in Q4 cohort" is a heads-up, not a postmortem.
Pre-built response templates for the 90% of claims that follow a standard playbook. Site visit scheduled, drywall touch-up authorized, no-action explanation — all one click from triage.
Tag claims with the responsible trade (foundation / drywall / hardwood). Vendor scorecards roll up automatically. Renegotiate with data, not anecdote.
Your response time, ack rate, and resolution rate appear publicly on the homeowner's app. Honest builders see this as marketing. Builders who don't, we don't sign.
Federal immunity for user-generated content. The homeowner wrote the review; HBR hosts it. Twenty years of case law since Zeran v. AOL.
Meritless defamation suits are dismissed early, and plaintiffs pay our legal fees. CA forum + 32-state coverage map.
Every claim is publicly answerable by the builder named, free at every tier. The Yelp data: this alone reduces escalation by 80%.
"Half of what used to be a phone call from an angry homeowner is now a triaged inbox row. We close more claims, in less time, with fewer trucks."— a warranty coordinator at a 280-home/yr builder