I (really) enjoy working with clients to help them solve problems and build things. Since the beginning of the first company, the statement: “Oh, I don’t know that information, XYZ is the person you need,” has been a well-known and well-worn statement of deferring responsibility, accountability, and action.
There is no blame here. It’s merely a statement of fact: The person you’re talking to does not have the answer.
The Most Exciting News I Give Clients
Imagine a fleet of 200 customer service reps who can all solve the customers issues with 98% accuracy. Edge cases solved in seconds.
Imagine a 50-person sales team optimized to deliver the highest-impact contextually relevant pitch consistently and on brand over 4 time zones and 3 different languages?
Imagine having an entire company where nobody ever says: “I don’t know that.”
Given enough time, one of my meta-jobs is to remove the phrase “I don’t know that” and “I don’t know how to do that” from every company I work with. Frankly, the personal unlocks I see in brains is addicting.
I’m handing gasoline to someone who just learned they can create fire… everywhere.
Notice What I Don’t Say
If you’re a long-time reader, then you’ll know and I’ll say it again: Proper ai-enablement does not reduce headcount.
You create an organization where everyone can solve their own tactical problems and work together on organizational problems with greased wheels (thanks to still-valuable agile organizational practices).
Imagine having an entire company of generalists who now are 200% more effective.
I like this organizational structure very much.
Best,
ps