1Triage the red and amber pins first. Green is 284 vehicles running clean — don't spend attention there. The 14 late and 14 watch pins clustered on I-80 are where SLA dollars are leaking right now.
2Let the AI banner set your queue. Predictive-ETA re-ranks loads by SLA breach risk × time-to-breach, so the load at the top (#4471) is the one a 40-minute slip will actually cost a customer.
3Read the confidence band, not just the ETA. A narrow band = trust it and move on. A band that widens after the I-80 merge means the number is soft — that's when you reroute proactively instead of explaining a miss later.
4Use one-click reroute + notify as a pair. Applying a reroute auto-updates the customer's public tracking link, so you protect the relationship in the same motion you protect the SLA.
5Coach from the bottom of the leaderboard. Daniels at 81 with three harsh-brake clips is a safety claim waiting to happen — assign the clip, not a lecture.
✦For your own org: if a dispatcher had to pick the single load that most threatens an SLA right now, could they do it in under five seconds — or are they still scanning a spreadsheet?
▶Watch the walkthrough
Four AI agents walk this dashboard.
⇄In context · live network signals
Sample feed
Illustrative — wire to your telematics, traffic and freight-market feeds.