Bright Dispatch Board
Service Ops · Schedule & SLA
EXAMPLE · demo data, not live
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Operations
Today's board · Tuesday, June 25 · Region Central
Jobs scheduled today
142
96Completed
18In progress
28Upcoming
First-Time-Fix
88%
▲ 2 WoW
Tech utilization
74%
strong band
Revenue today
$48.6K
▲ vs $44K avg · ticket $342
SLA window
95%
on-time arrival
Membership attach
41%
▲ 4 MoM · high-perf
CSAT
4.8/5
callback 3.1% · conv 86%

Dispatch Timeline Board

22 tech lanes · 7a–7p · drag cards to reschedule
Install Repair Maintenance Emergency
Technician
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p

Unassigned tray

3 awaiting assignment AI suggests Maria · Sam · Dev
#901SLA 1:00p
AC no-cool · Maple Ridge
Assign Maria — has parts, fills 2pm gap
#88214-yr unit
Furnace replace quote · 1420 Oak St
Assign Sam — install-certified, est. $6,800
#915flex
Drain clog · 88 Birch Ln
Assign Dev — open 3:30p slot nearby

Revenue by job type

Today · $48,600 booked
$48.6Ktoday
Repair41%
Install33%
Maintenance18%
Emergency8%

Day-over-day revenue

7-day · dashed line = $44K avg
$41K
Thu
$44K
Fri
$39K
Sat
$44K
Mon
$46K
Tue
$43K
Wed
$48.6K
Today

Tech scorecard

Click a row for detail · click a header to sort
Technician Util Revenue FTF Avg ticket Jobs

Dispatch AI

Smart scheduling · live
3 unassigned jobs — assign Tech Maria
Closest, has parts on truck, 92% FTF. Saves 38 min drive and fills her 2–3pm gap.
Revenue / upsell nudge — Job #882: 14-yr unit → replacement quote likely converts, est. $6,800.
SLA-breach early warning — #901 arrival window at risk from run-over; proposes a Maria/Dev swap.
First-time-fix predictor — scores each assignment on tech skills + parts on truck.
Auto parts & skills match — checks truck stock + certs against the job before confirming.

Tech utilization

Billable hours / scheduled hours
74%
Strong band 60–80%
All 22 techs scheduled
▲ 3 pts vs last week

SLA window adherence

Arrived inside promised window
95%
On-time arrival
Avg response < 24h
7 windows recovered by AI swaps

Service quality

Trailing 7-day composite
CSAT4.8 / 5 ★
Callback rate3.1% ▼
Booked-call conversion86%
Jobs / tech / day4.2
Scope & provenance
Viewing: Region Central · 22 techs · HVAC + Plumbing
Source: FSM dispatch + GPS + parts inventory
Live · next refresh 28s
Field Guide

Reading the board like a dispatcher

A 60-second orientation for the Service Ops Manager seat

How to use this

  • 1
    Start at the unassigned tray. Every card there is unbooked revenue and a ticking SLA. Clear it before the morning huddle ends — the AI already names the best tech for each one.
  • 2
    Scan lanes for dashed gaps, not full lanes. A full lane is fine; a dashed open slot mid-day is idle capacity. The capacity-gap finder shows which backlog job fits each gap by location and parts.
  • 3
    Read the board by color. Red = emergency (protect its arrival window first), indigo = install (highest ticket), teal = repair, amber = maintenance. Watch the red NOW line to see who is running over.
  • 4
    Let the AI defend the day. SLA early-warning proposes swaps before a window breaks; the upsell nudge flags aging equipment where a replacement quote converts. Both are one-click from the card.
  • ★
    For your own org: if you wiped today's assignments and let the optimizer rebuild the board cold, how many fewer drive-miles and how many more filled slots would you get? That gap is your scheduling upside.

In context

Sample feed Local demand & benchmark pulse
Illustrative — wire to your demand, weather & benchmark feeds.
🔥
Heat advisory · Central region
AC no-cool calls spiking — staff overtime
+34%▲ calls today
📞
Inbound booking queue
Calls waiting for a same-day slot
11▲ 4 vs 1h ago
🚚
Parts truck-stock health
Capacitors / contactors below par at Depot 2
2▼ low-stock SKUs
Your FTF
88%
▲ vs 81% industry median
Avg ticket
$342
▲ vs $298 peer band

Watch the walkthrough

Four AI agents walk this dashboard.
Bright Dispatch Board is a staas.fund showcase — a design demonstration with illustrative data, not a live operations system.
Built by Peter Saddington · Operations / Control Tower segment · drag-and-drop dispatch paradigm.