People Operations Console
HRBP · HRIS · Service Delivery
/HR Service Hub/My Worklets
✨ Ask ⌘K
EXAMPLE · demo data, not live — MC

My Worklets

10 apps · click a tile to open the service desk

Service Health

rolling 30 days · anomaly watch on
Resolution SLA
89%
target 90% · FCR 72% · median 3.4d
✨ AI
Helpdesk Deflection
58%
▲ 9pts vs Q1 · 2,140 self-served
Open Cases
23
4 SLA at-risk · reopen 5.4%
✨ AI
Cost / Contact
$2.91
▼ 41% YoY · blended channel

HR Service Desk

case list ← → detail preview · click any row to open full case
Case Queue
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ID ↕ Subject ↕ Category ↕ Pri ↕ State ↕ SLA ↕ Age ↕

Onboarding Checklist Tracker

6 new hiresView all →

Compliance Worklet

6 items need attention
I-9 Section 2 verification3 overdue⚠
Certifications expiring <30d4 staff⏳
Security Awareness Training1,168 / 1,28491%
Code of Conduct ack1,233 / 1,28496%
Anti-Harassment (annual)1,201 / 1,28494%
Handbook acknowledgment1,089 / 1,28485%

Employee Directory

1,284 people · sortable · click a row for the full record

Directory

1,284 records · showing 12
🔍
Name ↕ Title ↕ Department ↕ Manager ↕ Location ↕ Status ↕ Tenure ↕

Case Volume Trend

cases / 1,000 employees · 6 mo~340/mo · flat, healthy
Payroll 31% Benefits 22% Leave 18% Other 29%

Cost-per-Contact

✨ AI channel mix
✨ AI Assist
$0.50
Self-Service
$1.84
Human (tier-1)
$6.20
Human (escalated)
$13.50
Blended cost / contact · YoY
$2.91  ▼ 41% vs FY25 ($4.93)
People Operations Console — a staas.fund HR showcase · demo data, invented company & people · ← back to HR library

Field Guide

how to use · walkthrough · sample feed
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How to use this
  • Start with the KPI strip. Resolution SLA below 90% and deflection below 50% are your two critical decision signals — act on whichever is red first.
  • Triage the Case Queue by SLA column. Rows in red are breached; amber are within the hour. Filter to "At-risk" to see only the cases demanding attention now.
  • Read the Onboarding Tracker weekly. A blocker flag means a start date is at risk — click any row to open the full checklist and nudge the owner with one click.
  • The AI chips (✨) tell you what the system already handled. A violet "AI-suggested category" badge means the router accepted the classification — check it when accuracy matters for reporting.
  • The Cost-per-Contact panel is your ROI proof-point. $0.50 AI-assist vs $13.50 escalated human is the number to show leadership when justifying the service model.
For your own org — prompt this
"If I replaced our current HR tier-1 queue with AI-assisted deflection and hit a 58% deflection rate, what would my blended cost-per-contact drop to, and how many FTEs does that free for higher-value work?"
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Watch the walkthrough
Four AI agents walk this dashboard.
📡
In context — sample feed
Resolution SLA 89% ▼ 1pt vs target
AI Deflection rate 58% ▲ 9pts vs Q1
Open cases 23 4 SLA at-risk
Cost / contact $2.91 ▼ 41% YoY
Onboarding blockers 1 Equipment · P. Nair
Compliance items 6 3 I-9 overdue
Illustrative — wire to your HRIS / service-desk feed.